Full-Time Store Support Associate

Posted February 12, 2018

Full-Time Store Support Associate

Summary: We are currently seeking a Full-Time Store Support Associate to work at our Scottsdale Fashion Square store in Scottsdale, AZ.
Job Location: Scottsdale, AZ
Position Type: Full Time
Division: Retail Store

The successful individual will leverage their proficiency in supporting to...
· Greet and create a warm and welcoming environment for everyone who walks through our door
· Ensure that each client is assisted and advised as needed
· Offer a beverage to all clients in line with the SW etiquette guidelines
· Deliver renowned and authentic service that creates a memorable customer experience
· Lead with curiosity and make an authentic connection with each customer
· Share the SW narrative on our brand, product and craftsmanship
· Develop product knowledge skills and remain aware of current collections that are in-store and on-line
· Lead in answering the phone calls to the store and providing information and follow-up on all client inquiries
· Liaise between selling professionals and back of house support to assist with the selling process
· Oversee all outgoing and incoming PR pulls and returns
· Ensure proper handling of incoming and outgoing messenger deliveries
· Responsible for ringing all POS sales for clients and completing the selling ceremony
· Lead for transacting all returns/exchanges via the POS system
· Oversee incoming and outgoing repairs
· Ensure high levels of customer satisfaction through excellent sales service
· Maintain outstanding store condition and visual merchandising standards
· Maintain a fully stocked store
· Actively involved in the receiving of new/outgoing shipments
· Additional tasks to support the business as needed
· Support an environment of teamwork, trust and collaboration with peers, internal/external customers and supervisors

The accomplished individual will possess...
· 1-2 years of previous experience in a luxury retail service environment preferred
· Current knowledge of fashion trends and competition in the marketplace
· High school diploma or equivalent work experience preferred
· Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)
· Ability to communicate effectively and professionally with clients and peers at all times
· Mobility to maneuver the sales floor and stock room to provide and support customer service
· Ability to frequently lift and carry up ten pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers
· Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays

Contact Information

Please apply in store. Located on the Lower Level, Dillard's Wing.