Luxury Concierge- Full Time

Posted March 20, 2023  |  Guest Services

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. 

*This is a full-time, on-site position at Scottsdale Fashion Square. The concierge desk is open M-Sa 10a-7p & Su 11-6* 


Takes great pride in offering helpful, friendly service at all times  
Greets and assists all guests and property personnel in an efficient and courteous manner 
Defines, communicates, and maintains high standards of guest service at all times 
Provides a luxury lifestyle experience for all property guests as they visit the Center or reach out via phone, email, or digital channels  
Maintains a strong knowledge of offerings at the property and can guide guests to appropriate merchandise, dining options, gift ideas, etc.  
Informs and suggests opportunities to engage guests in Center-wide retailers, events, theater, spas and restaurants available at or around the property and local area. 
Performs services requested including reservations for dining, travel, entertainment, rentals, gifts, sporting events, etc. This may require running errands away from the Concierge Desk at the Center or light event planning  
Supports and promotes all property programs and events  
Anticipates the services sought after by ascertaining the mood and style of the guest; identifies solutions before being asked  
Creates property marketing collateral which may include newsletters, signage, e-blasts, social media posts, etc  
Develops strong working relationships with building management, tenants, other building service providers, retailers, restaurants, hotels, and other area businesses  
Actively researches shopping, dining, experiential trends to ensure the property is able to provide guests with services both expected and unexpected  
Builds professional networks within the guest base and community to enhance knowledge and services currently being offered  
Responds to guests via phone, email, property website and in person 
Corresponds with guests who require follow up or solutions  
Participates in and successfully completes all training programs  
Maintains the ambiance, style and cleanliness of the Concierge Desk ensuring all brochures, and literature are stocked at all times  
Tends to other administrative duties as assigned  
Acts as a property ambassador within the Center and local community to promote the property’s services, amenities and events  
Partners with the on-site property management team, including the in carrying out marketing and service initiatives and goals, including promotional and rewards programs for mall guests  


Strong working knowledge of Microsoft Outlook, Facebook, Twitter, Internet, App based programs and Microsoft Office required 
Passionate about providing exceptional service and interpersonal relationships 
Thinks creatively to resolve all customer concerns, and anticipate their interests in services, amenities, programs & events while visiting the property  
Communicates clearly, concisely, and effectively in verbal and written form  
Has a friendly and caring demeanor 
Excellent problem-solving skills  
Has flexible working hours and a proven record of dependability and punctuality 
Able to complete multiple tasks while maintaining a pleasant and professional demeanor 
Appears polished and professional and consistently adhere to company dress code and grooming guidelines  
Follows all policies and procedures set forth in JLL and client handbooks  
Able to listen and react quickly to guests’, tenants’, and retailers’ requests  
Able to prioritize tasks under pressure  
Able to work with varied personalities and temperaments  
Able to work as part of a team in a collaborative way  
Takes initiative, self-motivated  
Required to frequently sit, talk and hear  
Able to use a computer, iPad, cell phone, access Facebook, Twitter, and Apps frequently each day  


High school diploma and equivalent work experience   
Two or more years of previous high-end retail, fine dining, or VIP hospitality 
Prior experience with luxury hotel, retail or restaurant “front of house” guest service suggested  
Previous community involvement or networking experience is preferred    
Salary Range: $18/hr 
On-site –Mesa, AZ, Phoenix, AZ, Scottsdale, AZ, Tempe, AZ 
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! 

Personalized benefits that support personal well-being and growth: 
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 
401(k) plan with matching company contributions 
Comprehensive Medical, Dental & Vision Care 
Paid parental leave at 100% of salary  
Paid Time Off and Company Holidays 
Flexible and Remote Work Arrangements may be available 

About JLL – 

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. 

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.  
Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together. 

JLL Privacy Notice 

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. 
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country. 
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.  
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. 
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. 
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. 
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities.  Only job-related convictions will be considered and will not automatically disqualify the candidate. 
California Residents only 
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our  Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. 
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   


Contact Information

Apply to: 

Kathryn Smith
Concierge Manager
Scottsdale Fashion Square
7014 E. Camelback Road 
Scottsdale, AZ 85251